rumah4d Privacy Policy

This page describes what we collect when you use rumah4d and how we keep that data protected. We at rumah4d take data security seriously and comply with applicable privacy laws in the jurisdictions where we operate.

When you register an account on rumah4d, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers to mobile banking, local payment, online payment, and e-wallet, or participate in our live-dealer tables, slots, sportsbook, or esports markets, you provide us with personal information. We collect this data to verify your identity, process payments, prevent fraud, and deliver our services. Our privacy practices are designed to protect your information while enabling us to operate rumah4d securely and comply with local regulations.

This policy explains what data we collect, how we use it, who we share it with, how long we retain it, and what rights you have. Please read this carefully before using rumah4d.

What Data We Collect on rumah4d

We collect several categories of information when you use rumah4d. First, we collect identity data: your full name, date of birth, national ID number (KTP), phone number, and email address. This information is required during account registration and identity verification (KYC process). We also collect proof-of-residence documents such as utility bills, bank statements, or lease agreements to confirm your address.

Second, we collect payment data. When you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers, we record your payment method details, transaction amounts, and timestamps. We do not store full credit card numbers or bank account numbers—payment processors handle sensitive financial data. We retain transaction records for accounting, fraud prevention, and regulatory compliance.

Third, we collect activity data. We log your login times, IP addresses, device information, game participation, bet amounts, and account balance changes. This data helps us detect fraudulent activity, investigate disputes, and improve our platform. We also collect information about how you interact with rumah4d—which games you play, which tables you join, and how long you spend on each activity.

How We Use Your Data

We use the data we collect for several purposes. First, we use identity and payment data to verify your account, process deposits and withdrawals, and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. Second, we use activity data to detect and prevent fraud, investigate disputes, and enforce our terms of use. Third, we use your contact information to send you account notifications, payment confirmations, and support responses.

We do not use your data for marketing purposes without your explicit consent. We do not sell your personal information to third parties. We may share aggregated, anonymized data (e.g., "X thousand players accessed rumah4d in Jakarta last month") with analytics partners, but this data cannot identify you individually.

• 1
  Account verificationKYC

  We use identity documents to confirm your identity and prevent account fraud.

• 2
  Payment processingTransactions

  We use payment data to process deposits and withdrawals and maintain transaction records.

• 3
  Fraud detectionSecurity

  We analyze activity patterns to detect suspicious behavior and protect your account.

• 4
  Customer supportHelp

  We use your contact information to respond to support requests and account inquiries.

• 5
  Regulatory complianceLegal

  We retain data to comply with local gaming, financial, and data-protection regulations.

Our Data Protection Practices on rumah4d

Third-Party Processors and Data Sharing

We use third-party service providers to operate rumah4d. Our payment processors (handling DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receive payment data necessary to process transactions. Our hosting providers store our servers and databases. Our analytics partners receive anonymized activity data to help us understand platform usage. We require all third-party processors to maintain confidentiality and use your data only for the purposes we specify.

We do not sell your personal information to marketing companies or data brokers. We may disclose your data if required by law—for example, if a court orders us to provide information or if local gaming regulators request data for compliance investigations. We will notify you of such requests unless legally prohibited from doing so.

Data Storage and Retention

We store your data on secure servers, some of which may be located outside Indonesia. Our servers use encryption, firewalls, and access controls to protect your information. We retain identity documents and KYC verification records for the duration of your account and for a period after account closure to comply with local regulations. We retain transaction records for accounting and regulatory purposes, typically for several years. Activity logs are retained for shorter periods unless needed for fraud investigation or dispute resolution.

Security Measures

We implement industry-standard security practices to protect your data. We use encryption for data in transit (HTTPS) and at rest (database encryption). We maintain access controls so only authorized staff can view sensitive information. We conduct regular security audits and penetration testing to identify vulnerabilities. We require strong passwords and support two-factor authentication for account access.

However, no security system is completely impenetrable. If you suspect your account has been compromised or your data has been breached, contact our support team immediately. We will investigate and take appropriate action to secure your account.

Jurisdiction and Data Transfers

We operate rumah4d in multiple jurisdictions, and your data may be transferred to and stored in countries outside Indonesia. By using rumah4d, you consent to such transfers. We ensure that data transfers comply with applicable privacy laws and that receiving countries provide adequate data protection. If you have concerns about international data transfers, contact our support team for details about where your data is stored.

Changes to This Privacy Policy

We may update this privacy policy at any time. Changes take effect upon posting to the rumah4d platform. Your continued use of rumah4d after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically to stay informed of any updates.

Contact Us About Your Data

If you have questions about our privacy practices, want to access or correct your data, or wish to exercise your privacy rights, contact our support team via the channels available on the rumah4d platform. We operate support in English and Indonesian. Players in Jakarta, Surabaya, Bandung, Medan, and Semarang can reach us through the same contact channels. We will respond to your request within a standard review window.

We at rumah4d are committed to protecting your privacy while delivering a secure gaming and sportsbook platform. Your trust is important to us, and we take data protection seriously. If you have concerns about how we handle your information, we encourage you to reach out to our support team for clarification or to discuss your privacy preferences.